Comments on: Mac Users, Don’t Buy from CyberPower Inc.

By: Jim

Jim — Wed, 08 Dec 2010 03:35:24 +0000

Yet another 825AVRLCD customer with a 21.5″ i3 iMac having the same problem with the error message. I can configure the Energy Saver control panel in OSX but the error is annoying. I’m sure I’ll receive the blanket “it’s a bug in OS X” response, but we’ll see.

By: Mike

Mike — Wed, 16 Dec 2009 11:44:41 +0000

I just (Dec 2009) got two new iMacs and two new Cyberpower825AVRLCDs. Got the Energy Saver set up no problem. But both Macs regularly report a warning that I’m running on battery power, when I’m not. I checked the UPS internal log (using a PC) and no outages where reported (except the ones I knew about, when testing). I sent email to Cyberpower tech supprt via their website. NO REPLY in over a week.

By: Richard Mondello

Richard Mondello — Wed, 13 May 2009 23:30:47 +0000

Alex – What you’re hinting at is a much larger issue here. It’s that vendors don’t spend as much time and money supporting the Macintosh. It’s a shame, since it’s a growing market.

By: Alex

Alex — Mon, 04 May 2009 03:15:47 +0000

Another issue is you can’t disable the beeping buzzer on the mac. I had to install the PowerPanel software in VMWare and use that to update the UPS not to buzz on power outage. I also have the AE550.

By: CyberPower Update at Richard Mondello

CyberPower Update at Richard Mondello — Mon, 16 Feb 2009 19:24:57 +0000

[...] in August I published a post about my dealings with the technical support at CyberPower. It was an angry rant about a faulty product and sloppy technical [...]

By: Anders

Anders — Mon, 22 Sep 2008 08:33:37 +0000

I’m experiencing the exact same problem on my Mqcbook Pro, although running 10.5.5 and using a APC BACK-UPS ES 700VA

By: CyberPower

CyberPower — Fri, 22 Aug 2008 13:51:33 +0000

The short and simple answer, corrected using Apple nomenclature, is “The grayed out option is a bug in the latest version of OS X on MacBook Pro”. The upcoming release of Leopard 10.5.5 contains the fixes to the Energy Saver issues afflicting users with MacBook Pro hardware. The bug in the MacBook Pro implementation of Energy Saver will affect all USB HID Power Class UPS regardless of manufacturer.