Archive for the 'Tech' Category

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CyberPower Update

Back in August I published a post about my dealings with the technical support at CyberPower. It was an angry rant about a faulty product and sloppy technical support.

Prompted by a reader (thanks Kevin!), I have an update.

After several Mac OS X updates and more troubleshooting, I returned the UPS for a full refund. CyberPower was very fast in issuing the refund and I’m pleased.

I do maintain, however, that the knowledge of the technical representative about the Macintosh was very limited. In the end, it all worked out.

Favorite Tweets, 2008

Everyone knows I’m a huge fan and active user of the micro-blogging social media juggernaut, Twitter.com. I’ve argued for its uses in brand-building in the past, but I’ve neglected to clarify why I find the service useful personally.

Twitter is a powerful way to see what the smartest, most clever people in one’s areas of interest are thinking. Over the last year, I’ve followed people interested in technology, politics, and inspiration.

One of the most useful features of Twitter is being able to mark tweets as “favorites”. I encourage you to check out some of my favorite tweets from 2008 here, or after the jump. This sums up some of the most disturbing, hilarious, and engaging content I’ve seen this year. Continue reading ‘Favorite Tweets, 2008′

From Newspapers to Newsreaders: The Quest for Contemporary Eclecticism

Here’s my final exam (blog post) for my favorite class this semester at Tufts. Just so you don’t get confused, Alex is the name of the instructor for the class. You’ll be able to figure everything else out. I like this post a lot, so maybe you will, too.

Much of our classroom discussion over the last semester was premised on the future of “old media”, especially newspapers, which are currently hemorrhaging funds. We came to a general consensus that they may transform into something resembling an online content portal/filter, coasting off of their huge brand for readership. Many speculate that this will generate enough income to sustain pieces of “traditional journalism” into the future. As we speculate, we wait for something big to happen – a giant to fall. For better or worse, it may happen sooner than you think.

Throughout the semester, we analyzed a handful of trends like these – from the supersonic two-hour news cycle of this last election to Clay Shirky‘s tagline, “the power of organizing without organizations”. We observed how blogs were pushing stories to the forefront of traditional media and how investigations from these traditional sources trickled down to the partisan blogs as evidence that fit into their distinct frame.

Although we covered so much in our lectures, readings, posts, and discussions, looking back, I feel that we took an important aspect of our changing media world for granted. That is, how does an individual consumer of information fit into all of this? How does this changing landscape affect our responsibility to ourselves and each other as consumers?

On the first day of class, Alex had us take the Gladwell Test, to see whether we were “connectors” – people with a certain threshold of connections to others, vital for networking. A related topic is that of the thought leader, someone who has a substantial intellectual influence on the people in his or her life. Some of us were dubbed “connectors”, but many of us weren’t. However, due to our shared interest in politics and world affairs, I’m willing to bet we all influence (read: we’re thought leaders) for our friends and family on a day to day basis.

Similar to how many of us see the future of the newspaper as a filter, we are information filters to many of the people in our lives. It’s an enormous responsibility for citizens of a democracy – one we should take seriously. In addition to talk over dinner, much of the technology we discussed all semester enables us to pass stories, comments, and opinions on to others. Although many of us will cease blogging after the semester ends, it’s trivial to continue. Microblogging sites like Twitter or features like the status message of Facebook make it effortless, perhaps even addicting.

In one of my favorite books, The Assault on Reason, former Vice-President Al Gore argues that democracy is only sustainable in a nation with a healthy marketplace of ideas, where information flows freely and the citizenry can discern the media’s intent. Clearly, information flows more freely than ever. The two traditional barriers to the consumption of information in our democracy, money and time, have been diminished. The financial barrier has collapsed as ads take the place of subscriptions, and as cellphones get smarter, we’re more connected than ever.

However, as Kevin begins to ask in his final post, are we better off? With content slanted to specific viewpoints, you can get any story framed exactly the way you want it. The potential for niche blogs to contribute to extreme political polarization is frightening, and therefore, we must be vigilant in our individual efforts to avoid this pitfall.

As a result, I propose that each of us forms our own media and information consumption strategy. Throughout our lives, we’ve been taught study, fitness, and organizational strategies. Yet, I’m confident that I’m not the only person who was never formally educated on achieving contemporary eclecticism.

My advice on this subject is in no way profound or original, but circumstances make it worthy of writing here:

Read. Read a lot. Read a lot from many sources.

Sure, you can read sites that share your personal political views. And yes, it’s great to read elite media or non-partisan blogs for analysis of complicated situations. But, why not try subscribing to a feed whose content you normally disagree with? Assuming it doesn’t inspire you to violence, you will learn more about yourself and the world than you could by solely reading what you want to read.

Today, you’re the media outlet. Remember, you’re more important to your friends and family than most newspapers and TV shows. Develop and challenge your worldview by reading dissenting opinion. Subsequently, go out and be the filter you want to see in the world. Perhaps you’ll accumulate some followers who trust you to help shape the person they’re becoming; enjoy the power, but use it wisely.

The Killer Feature of iTunes 8

My tweets for the night tell the story:

  • I can’t believe everyone missed the biggest feature of iTunes 8.
  • Podcast controls have been moved out of iTunes Preferences (cmd+,) and into their own window from the Podcast view.
  • In that podcast view, one can see the how often iTunes checks for new episodes and how many to keep.
  • The killer feature is that these settings are now able to be applied to podcasts individually, not all-or-nothing. This is amazing.

  • Personally, I’ve been asking for this feature for a very long time. It’s handy.
  • Moving the prefs out of iTunes Preferences signals that podcasting isn’t a focus of Apple’s anymore, though. It’s separated from novices.

What do you think?

Mac Users, Don’t Buy from CyberPower Inc.

Update (February 16, 2009): CyberPower has issued me a full refund for the UPS. They maintain that the issue is not with the UPS, but with my MacBook Pro, which appears to be correct.

CyberPower is an upstanding company with a great reputation. Their only fault in this situation was a representative with sub-par Macintosh experience. I appreciate their cooperation with working through this situation.

The original post is archived below, for posterity sake.

I recently purchased an Uninterruptible Power Supply (UPS) from CyberPower Inc. It’s the CP550SL, and it looked pretty good in the store. The box said it was PC and Mac compatible, had a comfortable number of outlets, and had standard shutdown features that worked out-of-the-box with Mac OS X. Great!

For anyone who doesn’t know, a UPS is a glorified power strip, a device that takes one electrical outlet and makes several. In addition, it has a built-in battery to power attached devices in the event of a power failure. Using a usb cable, a UPS connects to a computer so the computer can shut itself down before the UPS runs out of electricity.

I plugged in all of my devices, attached the USB cable from the UPS to my Mac, and plugged the UPS in. After cycling the power on all of my devices, I booted my Mac. Excited to configure the automatic shutdown options (the real reason anyone buys a UPS), I went to the Energy Saver prefpane of System Preferences.

Much to my surprise, all of the UPS options were grayed out. I couldn’t configure anything!
CyberPower UPS in Mac OS X Leopard

From here, I did the technical thing. I cleared out the user and system caches on my MacBook Pro, rebooted, and tried again. No luck.

At this point, I did the responsible thing – contacted tech support. I sent this email:

I just took the UPS out of the box and installed it with my Mac by plugging the USB cable into my Mac’s USB port. In the System Preferences panel, Energy Saver, I can see the UPS under the drop-down “Settings for:”. When I click that and go to the UPS tab below, I can see the battery level and model, but all of the UPS options (what make the UPS useful, like shutting down the computer after a certain period of time) are grayed out! The UPS is useless unless those options work. I’m an administrative user and the panel is unlocked.

I’m a poweruser, and I’m puzzled as to what the problem could be. Normally these things “just work”. Any help would be appreciated before I have to take this unit back.

This morning, I got this two-sentence response:

The grayed out option is a bug in the latest version of Mac. You can check for an update from Mac.

This response is unacceptable. First and foremost, “the latest version of Mac” doesn’t make sense. The Mac is a computer, the Operating System it runs is Mac OS X, and the company that ships both of those products is Apple Inc. A tech support person would never say,

The grayed out option is a bug in the latest version of Windows. You can check for an update from Windows.

Obviously, he or she would recommend that I check for an update from Microsoft or from Windows Update.

Moving on, there’s no update available from Apple! I’m running the latest version of the Mac OS; the next version, 10.5.5, isn’t expected for some time (more than two weeks). A responsible tech support agent would have told me that CyberPower Inc. is working with Apple to correct the problem and I should expect a fix on a certain date or time-frame. Due to his or her lack of detail, I will likely return this product to the store I purchased it.

The Apple market-share is a small fraction of the computer market. However, we’re a vocal fraction. Until this is resolved, I unequivocally urge Mac users not to purchase any products from CyberPower Inc.

aim buddy updates beta

I rarely put post titles in all lower-case, but since this is an article about web 2.0, peer pressure kicked in. I figured I’d try to fit in – you know, be hip? Lower-case letters are “hip”, right?

My Relationship with AOL

I’m weird when it comes to social networking and online presence. In my crowd of “real life” friends, I’m one of very few people with a twitter account. In that respect, I suppose I’m forward-thinking. However, it wasn’t until very recently that I set up a myspace account. My “protest” wasn’t all that visionary, I admit. I needed to suck it up, it being my loathing of poor design, obnoxious advertising, and Rupert Murdoch.

In my computing history, the last five years, I’ve had one constant – AOL Instant Messenger, AIM. From the very beginning, AOL has been in my computing life. My family used AOL as our ISP for a few months before moving up to high-speed Internet access. In that time, AOL’s stronghold on the dial-up market established them as the instant messenger of choice for all of my born-in-the-90′s friends. Although I’ve long since dumped the official AIM client in favor of Pidgin or Adium, you’ll almost always find me on AOL’s network.

AIM Buddy Updates

AOL Buddy Updates

AOL made a very interesting play that just came to my attention. The company launched a service called Buddy Updates, a status (away) message and buddy profile archiving feature. For someone used to having all content (away messages, buddy profiles) lost forever after alteration, this is a game-changer.

Although I feel ridiculous writing this, some people (rather foolishly) feel that AIM status messages are the last place they can quickly create content that won’t come back to bite them. With the default configuration of AIM Buddy Updates, this is no longer true. Before panicking, note that this feature is opt-out. Just go to the Buddy Updates website and login with your AIM username and password. From that interface, you’ll be able to shut the service off, but AOL’s hoping you’ll browse your friend’s recent activity (everyone), look at your content (just me), or setup the service (setup).

Impact?

AOL, a company that’s hemorrhaging money, is still making plays into Web 2.0. The idea of archived microblogging will be new to many users of AIM, but Buddy Updates still targets the more advanced social media user. That is, at the setup screen, users can add other web services, a la FriendFeed. Big names include Twitter, Blogger, LiveJournal, Flickr, del.icio.us, YouTube, and MySpace. Yes, the omission of Facebook eludes me, too.

I have few complaints about FriendFeed, but competition is almost always good. Even if it’s just another redundant web 2.0 service, I think AOL is welcome to the party of content aggregation.