I read an article today on the wonderful 43 Folders titled, Resolve Conflict Quickly with The Four Agreements. I quote:
You can spend hours generating theories about why someone did something, or you can just ask. When someone lashes or does something unexpected, save time by seeking clarification.
This notion struck a cord with me. Occasionally, I hear someone make some comment to me that I believe was hurtful. I’ll wonder why he or she made such a remark, and let it drive me crazy. Why not simply ask him or her to quality the statement? Genius.