Tag Archive for 'technical support'

CyberPower Update

Back in August I published a post about my dealings with the technical support at CyberPower. It was an angry rant about a faulty product and sloppy technical support.

Prompted by a reader (thanks Kevin!), I have an update.

After several Mac OS X updates and more troubleshooting, I returned the UPS for a full refund. CyberPower was very fast in issuing the refund and I’m pleased.

I do maintain, however, that the knowledge of the technical representative about the Macintosh was very limited. In the end, it all worked out.